Privacy Policy

1. Information We Collect

When you interact with Arina Russian Spa ("we", "us", "our"), either through our website at arinarussianspa.com, by phone, via WhatsApp, or in person at our Mahipalpur centre, we may collect the following information:

• Personal details: Your name, phone number, and email address when you make a booking or enquiry.
• Communication data: Messages sent via WhatsApp, phone calls, or email correspondence.
• Website usage data: Pages visited, time spent, device type, browser type, and IP address — collected via Google Analytics (GA4).
• Payment information: We do not store credit/debit card details. All card payments are processed securely by third-party payment processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To confirm, manage, and fulfill your spa bookings and appointments.
• To respond to your enquiries via phone, WhatsApp, or email.
• To improve our website, services, and customer experience using aggregated analytics data.
• To send you booking confirmations and, only with your consent, occasional promotional offers or updates about new services.
• To comply with legal obligations applicable in India.

3. Cookies & Analytics

Our website uses Google Analytics (GA4) with the tracking ID G-8JHPPS4MTM to understand how visitors interact with our site. Google Analytics uses cookies — small text files placed on your device — to collect anonymised usage data such as pages viewed, session duration, and general geographic location.

We do not use cookies for advertising or remarketing. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website features.

4. How We Protect Your Data

We take reasonable technical and organisational measures to protect your personal information, including:

• Our website is served over HTTPS with SSL encryption.
• Security headers including X-Content-Type-Options, X-Frame-Options, and XSS-Protection are enforced.
• We do not store payment card details on our servers.
• Access to customer data is limited to authorised staff only.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share data only in the following circumstances:

• Service providers: Google (Analytics), payment processors, and hosting providers (Hostinger) who assist in operating our website and business.
• Legal requirements: If required by law, court order, or government regulation.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy. Booking records are retained for up to 12 months. Website analytics data is retained according to Google Analytics' standard retention settings (14 months).

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate personal data.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at spaindelhi45@gmail.com or call +91 82987 87002.

8. Third-Party Links

Our website may contain links to third-party sites such as Google Maps, WhatsApp, Facebook, and Instagram. We are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: spaindelhi45@gmail.com
• Phone: +91 82987 87002
• Address: B-14, Mahipalpur Extension, New Delhi – 110037